You are the operational expert deployed to streamline cleaning operations at our client’s facilities. Whether it is a luxury hotel, a holiday resort, or a healthcare institution, you are responsible for guaranteeing the highest standards of hygiene and presentation. You don’t just manage a roster; you optimize productivity, control costs, and lead a diverse workforce to deliver excellence every single day.
Key Responsibilities
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Operational Management: Oversee daily housekeeping operations, ensuring all rooms, public areas, and back-of-house areas meet strict quality standards and are ready on time.
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Workforce Leadership: Lead, motivate, and coach a large, diverse team of room attendants, supervisors, and linen porters. Manage operational planning and handle absenteeism (verzuim) effectively.
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Quality Control: Conduct rigorous room checks and internal audits. Implement improvement plans immediately if standards fall below KPIs.
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Efficiency & Finance: Monitor productivity (MPR – Minutes Per Room) and manage the departmental budget. Control inventory of linen, chemicals, and amenities to prevent waste and theft.
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Process Optimization: Analyze current workflows and implement smarter, safer, and more efficient cleaning protocols (ergonomics/Arbo).
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Stakeholder Management: Collaborate closely with Front Office and Maintenance departments to ensure seamless guest flow and rapid reporting of technical defects.
Candidate Profile
You are a decisive manager who acts as the backbone of the facility. You combine a keen eye for detail with strong leadership skills.
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Experience: Minimum of 3-5 years of management experience in Housekeeping or Facility Services within a high-volume environment.
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Education: Bachelor’s degree in Hotel Management (Hotelschool) or Facility Management is preferred.
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Operational Skills:
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Experience with Property Management Systems (PMS) (e.g., Opera, Mews) is required.
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Strong understanding of budgeting and productivity calculations.
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Leadership Style: Fair but firm. You are capable of managing teams with different cultural backgrounds and languages.
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Languages: Professional proficiency in English and Dutch. A third language (Spanish/Arabic/Polish) is a significant operational advantage.
What We Offer
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Impact: The chance to professionalize departments and make a tangible difference in quality scores at various client locations.
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Network: Access to top-tier employers in the hospitality and healthcare sectors.
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Security: A professional contract with our agency, including a competitive salary and travel compensation.
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Tools: We provide the systems and support you need to implement changes effectively.